Contact us as soon as possible with photos and your order reference. We’ll assess the damage and arrange a replacement or credit as needed.

• Inspect on Arrival: check materials for damage before signing off delivery.
• Photograph Damage: keep clear photos of the affected items and packaging.
• Report Promptly: reach out within a few days of delivery.
• Keep Documentation: retain your delivery note and order confirmation.
• Do Not Apply: avoid using visibly damaged product before it is assessed.

Yes — several of our brand partners offer lower-impact systems. Options include:

• Low-VOC Products: paints, adhesives and finishes with reduced emissions.
• Water-based Systems: alternatives to solvent-based coatings where suitable.
• Durable Systems: longer service life reduces material use over time.
• Certified Products: some lines carry recognised environmental certifications.
• Technical Guidance: our team can advise on the most suitable option for your project.

To prepare for delivery, we recommend that you:

• Clear Access: ensure the delivery area is clear of obstacles.
• Schedule Delivery: coordinate timing with your project schedule.
• Check Quantities: confirm ordered quantities against your specification.
• Provide Contact Info: share a site contact for the delivery driver.
• Inspect on Arrival: check materials for damage as soon as they arrive.

The cost of materials and application can be influenced by several factors, including:

• Site Conditions: substrate condition and site access affect preparation work.
• Product Type: different systems have varying costs based on performance.
• Project Size: larger areas typically improve overall cost efficiency.
• Specification: technical requirements can call for premium systems.
• Lead Times: certain products may be more cost-effective in-season.